Refund Policy

Refund & Return Policy

137-Day Satisfaction Guarantee

We want you to have plenty of time to experience NeuroCuple® for yourself.

Try NeuroCuple® for up to 137 days. If you're not satisfied with your purchase for any reason, contact us within 137 days of your purchase and we'll refund your purchase price.

Our goal is to make trying NeuroCuple® simple and worry-free.

How to Request a Refund

To request a refund, email us at [email protected] and include your order number.

We may ask you to return your NeuroCuple® before your refund is completed. If a return is required, we will provide instructions when you contact us.

Please contact us before mailing a product back so we can properly identify and process your return.

Returns

If we ask you to return your product, please send it to:

PainRelief.io
390 W 910 S
Heber City, UT 84032-2478
United States

Unless the product was defective, damaged, incorrect, or we tell you otherwise, customers are responsible for return shipping costs.

We recommend using a trackable shipping service for your return. We cannot guarantee receipt of returned packages that cannot be tracked.

Refunds

Once your refund is approved, it will be issued to your original method of payment.

Please allow up to 10 days for us to process an approved refund. Your bank, credit card company, or payment provider may require additional time before the refund appears in your account.

If you believe your refund is missing after allowing sufficient processing time, please contact your bank or payment provider first. If you still need assistance, contact us at [email protected].

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us at [email protected].

We will work with you to replace the product or provide an appropriate refund. If the issue was caused by an error on our part, we will provide instructions for returning the product, if necessary.

Exchanges

If you need to exchange a damaged or defective product for the same item, contact us at [email protected] before sending the product back.

We will provide instructions and help arrange the replacement.

Gifts

If you received NeuroCuple® as a gift, please contact us at [email protected] for assistance.

Refunds generally must be issued to the original method of payment. If the product was purchased directly for you as a gift, we will work with you to determine the appropriate available option.

Shipping Charges

Original shipping charges and return shipping costs are generally non-refundable unless the product was damaged, defective, incorrect, or the return resulted from an error on our part.

After 137 Days

If more than 137 days have passed since your purchase, you are still welcome to contact us.

Although purchases outside the 137-day satisfaction guarantee may not qualify for a refund, we will be happy to review your situation and see how we can help.

Questions?

We want the refund and return process to be simple.

For questions about your order, return, exchange, or refund, contact us at:

[email protected]