Frequently Asked Questions
What is PainRelief.io®?
PainRelief.io® offers thin, reusable, wearable devices designed to support comfort and everyday activity for people experiencing occasional or ongoing pain and discomfort. Each device uses patented NeuroCuple® technology in a simple, non-invasive design that can be used again and again.
How do I use the device?
Place the device near the area of discomfort and give it a few minutes. For best results, try slightly adjusting the position until it feels most effective. Once you find the best spot, secure it in place and continue with your day.
Does the device need to touch my skin?
No. It can be used over thin clothing, cloth, wraps / scarf, or bandages.
How do I keep it in place?
Use the included loop fabric, wraps, bandages, medical tape, safety pins or soft support garments. Some people simply rest or lie against the device while relaxing or sleeping.
How quickly will I know if it’s working for me?
Everyone’s experience is different. Some people notice support quickly, while others may need a little more time to find the best placement and routine.
What does it feel like?
Some users report warmth, cooling or tingling. Others notice little or no sensation at all. A sensation is not required for it to be working.
What is your return policy?
We offer a 137-Day Money-Back Guarantee. If you’re not satisfied, you can return your device within 137 days for a full refund.
How many devices can I wear at once?
We recommend beginning with one to understand how it is affecting your pain. You can then add more if needed.
Can I use it while sleeping?
Many people use the device while resting or sleeping. If you do, make sure it is placed comfortably and secured in a way that feels safe and practical for you.
Does it contain drugs, creams, or ointments?
No. PainRelief.io® devices are drug-free, cream-free, ointment-free and mess-free.
Which product should I start with?
If you are not sure which one to choose, we usually recommend starting with the NeuroCuple® 3-Piece Kit. It gives you multiple sizes so you can use the one that fits best.
Is the technology patented?
Yes, it's protected by four U.S. patents (2020–2026), invented by Rhett F. Spencer.
Do I need a prescription?
No. PainRelief.io® devices are intended as general wellness products and do not require a prescription.
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Tips, placement guides and stories from people using NeuroCuple®.