Privacy Policy
PRIVACY STATEMENT
----
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at cs@painrelief.io or mailing us at:
nCAP Pain Relief
390 W 910 S Heber City Utah US 84032-2478
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or by mail at
nCAP Pain Relief
[Re: Privacy Compliance Officer]
390 W 910 S Heber City Utah US 84032-2478
----
Our website, checkout and payment processor
Would replace: “SECTION 4 - SHOPIFY” (applies once checkout and payments move off Shopify; until then the current Section 4 stays accurate).
Our store is provided through our website and checkout platform. When you place an order, the details you give us (such as your name, email address, phone number, shipping address and order details) are processed and stored through our website and checkout platform so we can fill your order, send order updates and provide customer support.
Payment: Card payments are handled by our payment processor (e.g. Stripe). Your full card number is entered into and stored by our payment processor, not on our own servers. Our payment processor follows the Payment Card Industry Data Security Standard (PCI-DSS) and uses your payment information as described in its own privacy policy. We receive limited payment details from it (for example, the last four digits of your card, the card type and whether the payment succeeded).
Meta Pixel and Conversions API
Would add: a new section (nothing in the current policy is removed).
We may use the Meta Pixel on our website and Meta’s Conversions API on our servers. Third parties, including Meta, may use cookies, web beacons and other storage technologies to collect or receive information from our website and elsewhere on the internet, and use that information to provide measurement services and to target and deliver ads.
What is collected: pages you view, the button you click, products you view or add, checkout steps, and purchases (product, order value and currency); technical data such as your IP address, browser and device information; Meta cookie identifiers (such as _fbp and _fbc) and the Meta click ID (fbclid) if you arrived from a Meta ad. When you place an order, we may send Meta your email address and phone number in hashed (scrambled) form, together with an event ID, so Meta can match the purchase to an ad and avoid counting it twice. We do not send Meta information about any health condition.
Why: to measure how our ads perform, to show our ads to people who have visited our website, and to reach new people who may be interested in our products.
Your choices: you can change how Meta uses this information for ads in your Meta ad preferences (facebook.com/adpreferences or Accounts Center ad preferences). You can also opt out of interest-based ads from participating companies at optout.aboutads.info (U.S.) or youronlinechoices.eu (EU), block or delete cookies in your browser settings, or turn on Global Privacy Control (see “Your state privacy rights” below). If your browser sends a Global Privacy Control signal, we do not load the Meta Pixel.
Email and text message (SMS) marketing
Would add: a new section (nothing in the current policy is removed).
Email: if you check the email box on one of our forms, we will send you placement tips, news and offers. Every marketing email includes an unsubscribe link, and we honor unsubscribe requests within 10 business days. You can also unsubscribe by emailing [email protected]. We will still send emails about orders you place (such as order confirmations and shipping updates).
Text messages: if you check the text message box, you agree to receive recurring automated marketing and order-related text messages from PainRelief.io (nCAP Medical LLC) at the mobile number you provide. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time; reply HELP for help, or contact us at [email protected]. See the Text Message Terms in our Terms of Service.
We do not sell, rent or share your mobile number or your text message opt-in and consent information with third parties or affiliates for their marketing or promotional purposes. We share it only with service providers that help us send messages (such as our messaging provider and wireless carriers), and only to deliver the messages you asked for.
Cookies, partner (affiliate) links and similar technologies
Would replace: the Shopify cookie list in “SECTION 7 - COOKIES” (once the store moves off Shopify).
We and our service providers use cookies, browser storage and similar technologies to keep the website working, remember your checkout, measure visits and understand which links and ads bring people to our website.
- Attribution (
pr_attr, first-party cookie and browser storage, about 90 days): remembers the partner ID (am_id), campaign tags (utm_tags) and Meta click ID from the link you used, and carries them to our checkout so the order is credited to the right partner or campaign. - Partner (affiliate) tracking: if you arrive through a partner’s link, our website and checkout platform records that partner’s ID (
am_id) for 60 days so the partner can be paid a commission if you buy. We share only the limited order details needed to calculate and verify that commission. Our existing affiliate program at promote.painrelief.io may use its own tracking for links created there. - Checkout and payments: our website and checkout platform and our payment processor (e.g. Stripe) set cookies needed to keep your session, process payment and help prevent fraud.
- Meta Pixel (
_fbp,_fbc): only if the Meta Pixel is turned on; see “Meta Pixel and Conversions API” above. - Google Analytics: if used, helps us learn which pages are viewed. You can opt out with the Google Analytics opt-out browser add-on.
Most browsers let you block or delete cookies. If you block cookies needed for checkout, some parts of the website may not work, and a partner may not be credited for your purchase.
Your state privacy rights (California and other states)
Would add: a new section (nothing in the current policy is removed).
Depending on where you live, including California (CCPA, as amended by the CPRA), Colorado, Connecticut, Virginia, Utah and other states with consumer privacy laws, you may have the right to:
- Know and access the personal information we have collected about you, including the categories of information, where it came from, why we use it, and the categories of third parties we disclose it to;
- Delete personal information we collected from you, subject to legal exceptions (for example, records we must keep to complete an order, honor our guarantee, or meet tax and legal obligations);
- Correct inaccurate personal information;
- Opt out of the “sale” or “sharing” of personal information and of targeted advertising. Using the Meta Pixel and Conversions API for ads may be considered “sharing” for cross-context behavioral advertising or “targeted advertising” under these laws. We do not sell your personal information for money;
- Limit the use of sensitive personal information (we do not use sensitive personal information to infer characteristics about you); and
- Appeal our decision on your request, where your state provides that right.
How to make a request: email [email protected] with the subject “Privacy Request” and tell us which right you want to use, or write to us at nCAP Medical LLC, 390 W 910 S, Heber City, UT 84032-2478. To opt out of sale, sharing or targeted advertising, use the subject “Do Not Sell or Share”. We will verify requests to know, delete or correct by matching information you give us (such as your email address and an order number) with our records; we do not need to verify an opt-out request. You may use an authorized agent; we may ask for proof that you authorized them. We will respond within the time required by law (for example, 45 days under California law, which may be extended once by another 45 days if we tell you), and opt-out requests as soon as we can, within 15 business days.
Global Privacy Control: we treat a Global Privacy Control (GPC) signal from your browser as a valid request to opt out of the sale or sharing of your personal information and of targeted advertising for that browser. When we detect a GPC signal, we do not load the Meta Pixel.
Non-discrimination: we will not deny you goods, charge you a different price, or give you a different level of service because you used any of these rights.
Follow PainRelief.io
Tips, placement guides and stories from people using NeuroCuple®.